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Some Advice for China's Elderly Regarding the Use of Mobile Banking

Author(s)

Xia Wu

Affiliation(s)

Zhejiang Yuexiu University, Shaoxing, Zhejiang, China

Abstract

The digital economy is currently sweeping the globe, with China leading the way. Digital payments are quickly replacing cash as the new currency of the country's social progress. Nonetheless, the middle-aged and older populations are the research objects of this work because there are still not enough studies on this population. It makes pertinent recommendations for mobile banking to enhance security, expand auxiliary features, and add network customer service in accordance with middle-aged and elderly customers' needs based on the findings of the influencing factors on their early use of mobile banking as a digital financial tool. This article offers valuable insights on how banks, the traditional financial industry, may create cutting-edge financial tools like mobile banking in light of the aging population trend.

Keywords

Aging Population; Digital Finance; Middle-aged and Elderly Users; Mobile Banking; Elderly-Friendly Services

References

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